Moving from employee to manager, delegation, feedback, difficult conversations, accountability, motivation, conflict, managing performance.

Team development, psychological safety, accountability, communication, conflict, collaboration, social loafing, team norms.

Participants learn to: Communicate assertively, handle difficult conversations, give and receive feedback, listen effectively, navigate conflict and communicate with confidence.

Urgent vs. important, prioritization, workload negotiation, managing competing demands, deadline renegotiation, Scope–Time–Quality decisions, avoiding burnout through better planning.

Preparation, interests vs. positions, BATNA, concessions, anchoring, difficult negotiators, workplace negotiation, sales negotiation.

Prospecting, discovery, consultative selling, presentations, objection handling, negotiation, closing, account management. sales technology.