THE NEW MANAGER'S TOOLKIT
Workshop Promise
- From Employee to Manager
- Delegation Without Micromanagement
- Difficult Conversations & Conflict
- Feedback That Actually Helps
- Setting Expectations & Accountability
Many new managers continue operating like high-performing individual contributors. They jump in, solve problems themselves, redo employees' work and become the person everyone relies upon.
The manager's job is not simply to delegate tasks. It is to determine the appropriate level of autonomy based on the employee's capability, experience and the risk involved.
Avoiding a difficult conversation usually makes the eventual conversation more difficult.
Participants learn a simple conversation structure
Feedback should be frequent, specific and useful, rather than saved for annual performance reviews.
You cannot hold someone accountable for an expectation that was never made clear.
New managers sometimes interpret accountability as "getting tough." Instead, participants learn that good accountability starts with clarity.